VBUC Support Request

Thank you for your interest in our migration products!.

If you are currently using the Visual Basic Upgrade Companion and experiencing any issue, please fill up the form below. If you have any questions regarding the product’s capabilities, pricing, etc., please use the General Inquiries form.

We need you to provide all the information requested below; it will help us to better understand your problem and determine the best solution.

You will be contacted by one of our Customer Support Representatives soon. Please add the artinsoft.com domain to your spam filter’s “Allow List”, to ensure that replies to the submitted inquiries can reach your Inbox.

Step 1. Enter your Contact Information

You will be contacted by a Customer Support Representative. Please provide valid contact information.

First Name *
Last Name *
Company Name *
Your email *
Confirm your email *
Address *
City *
State/Province *
Country *
Phone number *
Time Zone *

Step 2. Visual Basic Upgrade Companion Information
VBUC version *
Which of the following describes you problem *

If the problem happened during the upgrade process, please send us the Support Files.

Max. attach size permitted: 15 MB

If you cannot find the VBUC Support Files, please see VBUC Main Menu -> Tools -> Collect Support Files.

Max. attach size permitted: 15 MB

Step 3. System Information

Please select the following information according to your system.
Windows edition *
Windows Service Pack *
System type *
System language *
Other? Please specify:
Visual Studio version




Visual Studio edition (.NET)
Other? Please specify:
Installed .NET Framework














Have you compiled the VB6 code in the machine where you installed the VBUC?
Installed memory (RAM) *

Step 4. Additional Information

In this section you may specify any additional information that you consider important to solve the issue. Sample code, specific description of the problem, will facilitate us diagnostics and solution
Description

Additional files (e.g. Source Code, ocx files, etc)

All information will be used for support purposes only. We will not share,
disclose or use for any other purpose all data that you send to us.

Max. attach size permitted: 15 MB

Please send us your sample files compressed in a ZIP file.

Max. attach size permitted: 15 MB
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